Guest Service Representative - Travel Coordination / Customer Service

Edina, MN (100% Onsite)
$22-$23/hr | Contract-to-Hire
Monday-Friday | 9:00am to 5:30pm

Launch Your Career in the Travel Industry

We are seeking a Guest Service Associate / Customer Service Representative to join a fast-paced, growing group travel and hospitality organization. This is a high-impact role ideal for candidates who thrive in customer-facing environments, enjoy problem solving, and want exposure to travel coordination, booking operations, and client services.

Key Responsibilities (Customer Service / Travel Support)

• Handle high-volume inbound calls (30-50 per day) in a customer support environment
• Assist clients with travel booking, reservations, itinerary coordination, and trip planning
• Respond to customer inquiries via phone and email with professionalism and urgency
• Provide guidance on international travel requirements (passports, visas, documentation)
• Support clients with document uploads and travel compliance requirements
• Troubleshoot technical issues, account access, and booking systems
• Monitor global updates using State Department resources, travel advisories, and news outlets
• Deliver conflict resolution and escalation support with empathy and patience
• Maintain accurate records across CRM systems, booking tools, and internal platforms

Qualifications (Customer Service / Administrative / Hospitality)

• 1+ year experience in customer service or client support; retail, hospitality, restaurant, or call center
• Strong communication skills (verbal & written)
• Proven ability in problem-solving, multitasking, and decision-making
• Experience handling high call volume and fast-paced environments
• Comfortable navigating multiple systems, databases, and software tools
• Strong conflict resolution, de-escalation, and active listening skills
• Ability to work independently and collaboratively
• Preferred: Experience supporting senior populations, healthcare, front desk, or reception roles

Benefits & Perks

• Contract-to-hire opportunity with long-term career growth
• Comprehensive benefits during contract period (medical, dental, vision, 401k eligibility)
• Full benefits upon hire (health insurance, PTO, retirement plan)
• Career advancement pathways into operations, training, account management, travel planning, and analytics
• Exposure to travel industry experiences and professional development opportunities
• Fun, engaging office culture with team events, social activities, and modern workspace
• Travel and cruise discounts

Ideal Candidate Profile

• Passion for travel, hospitality, and customer experience
• Thrives in a team-oriented, fast-paced office setting
• Enjoys helping people and delivering exceptional customer satisfaction
• Looking for a long-term career with growth opportunities in travel or customer operations